KunkaAI Refund Policy

Scope

This Policy applies to KunkaAI software subscriptions, add-on credit packs, one-time services (coaching/consulting), and courses, unless a separate written agreement states otherwise.

30-Day Money-Back (Subscriptions)

We offer a 30-day money-back guarantee on first-time KunkaAI subscriptions. The 30-day period starts at your initial purchase. Eligibility requires booking and attending a 1:1 onboarding (video or in-app) within 30 days; attendance means joining from the account owner’s email and completing at least 10 minutes. No-shows do not qualify. If you do not complete onboarding within 30 days, the subscription becomes non-refundable. After 30 days, all subscription payments are final. Limit: one refund per customer (account, email, payment method, or organization), first-time subscription only.

Credits and One-Time Services

• Credits: non-refundable (we incur direct AI usage costs). Upgrades that add credits remain non-refundable.
• Coaching/consulting: non-refundable (time reserved).
• Profit with Kunka Course: refundable within 30 days if less than 25% completed at the time of request.

Termination for Conduct Violations

We may terminate service for violations of our Terms/Code of Conduct. If termination occurs after the 30-day window, we may issue a prorated refund—or no refund—at our discretion.

Duplicate Charges and Fraud

Verified duplicate charges are refunded. Suspected fraud or abuse may result in denial, account review, or termination.

Downtime or Service Credits

We may offer non-cash service credits at our discretion. Credits are not redeemable for cash and may expire.

Cancellation Policy

• Eligibility: cancel anytime.
• How to Cancel/Request Refund: (1) in-app chat (“Help” → Support), or (2) email support@kunka.ai with subject “Cancel” or “Refund”.
• Service Continuation: access remains until the end of the current billing period.
• No Partial Refunds: mid-cycle cancellations do not receive prorated refunds.
• No Further Charges: no additional payments after cancellation is processed.

Requests must be sent from the registered account email. We may require order ID and identity verification.

Refund Method and Timeline

Approved refunds are returned to the original payment method. Processing typically appears within 5–10 business days, subject to your payment provider.

Information We Need

Include account email, order ID, purchase date, and reason (e.g., onboarding completion date, duplicate charge).

Data Retention

We retain minimal billing records as required by law. Account and content data follow our Privacy Policy. Request erasure via privacy@kunka.ai where applicable.

Chargebacks

Please contact support@kunka.ai before initiating a chargeback; unresolved chargebacks may result in account suspension.

Amendments

We may update this Policy. The Effective Date reflects the latest revision.

Governing Law

This Policy is governed by the laws of Estonia to the extent applicable, without regard to conflict-of-law rules. Mandatory consumer rights in your country of residence remain unaffected.